Noi Bai International Airport (Hanoi City)
1. Noi Bai International Airport has two terminals: Domestic and International
The airport has two terminals: T1 (Domestic terminal) and T2 (International terminal). The distance between terminal T1 and T2 is about 850m. Both of the terminals have 4 floors fully equipped with modern and professional services such as restaurants, duty-free shops, transportation to Hanoi, free wifi, and massage services.
Hanoi Domestic Airport (Noi Bai Domestic Airport)
Terminal T1 is the domestic airport (san bay quoc noi). This is where Vietnam Airlines, Vietjet Airlines, and Jetstar are located.
The building has 4 floors: 1st floor: Arrival domestic passenger 2nd floor: Departure domestic passenger 3rd floor: Office 4th floor: Restaurants and Cafes.
There are 3 halls on the departure floor with more than 100 check-in counters and 3 kiosk check-in counters:
Check-in counters from number 01 to 30 is in Hall A -Use for passengers of Vietnamese Airlines and Vietjet Airlines (SGN – HAN route)
Check-in counters from number 31 to 60 is in Hall B -Use for passengers of Vietnam Airlines
Check-in counters from number 101 to 138 is in Hall E -Use for passengers of Vietjet Airlines (route to other cities), Hau Au, and Vasco.
Hanoi International Airport (Noi Bai International Airport)
Terminal T2 is the international terminal (san bay quoc te). Currently, there are 22 international airlines that operate out of Noi Bai international airport. Some of which include Vietnam Airlines, Pacific Airlines, Hong Kong Airlines, AirAsia, Thai Airways, Cathay Pacific, Lao Airlines, and Tiger Airways.
The building also has 4 floors: 1st floor: Arrival international passenger 2nd floor: Immigration of arrival international passenger 3rd floor: Departure international passenger 4th floor: VIP, business lounge, and airlines representative office
There are 10 counters and kiosk check-ins in the departure hall, together with 4 check-in islands, each of which have 24 check-in counters: Vietnam Airlines passengers check in at islands E/F, G/H Other airlines passengers check in at islands A/B, C/D
Besides the common utility services provided by the T1 terminal, the T2 terminal also provides exclusive high-quality services to ensure that your experience at the airport will be the best one.
First and Business class lounge
Located on the 4th floor of T2, the VIP lounge is a comfortable zone for passengers to rest or work before boarding. Waiting time is no longer painful when you are able to wait in a relaxing bright space with the sweet scent of flowers. You can treat yourself to delicious Asian and European cuisine while reading the newspaper or magazines provided in the lounge. There is also a computer system with internet access and a separate smoking room in the lounge.
More information Location: 4th Floor, T2 terminal Opening hours: 24/7 Phone number: 0919358899
Locker room
There is one locker room, where you can leave your luggage in the public area on the 2nd floor of T2 (East Wing)
Children Playground and Baby Care Room
Your baby will no longer get bored at the airport since Hanoi Airport has a children’s playground in T2 terminal, near gate 33 of the departure lounge. Amenities include a fun swing, slide, and seesaw! If you are looking for a clean and tidy place to change diapers for your kids, you can look for baby care room on the West Wing of 3rd flood at T2.
2. International arrival passengers who…
Fly into Vietnam
Go through this process (4 steps): 1. Quarantine and immigration check 2. Baggage claim 3. Customs inspection 4. Arrival hall
Notes:
- Visa process
You will go through the visa application process before immigration.
- Pro Tip
Make sure you get both a signed visa and a signed date stamp next to your visa in your passport.
Fly out of Vietnam
Go through this process: (6 steps):
- Enter departure hall on the 3rd floor of T2 terminal
There are 4 check-in islands, 96 check-in counters, and 10 kiosk check-ins.
- Present air ticket and personal documents
- Present boarding pass and personal documents at immigration check
- Security check & custom clearance
- Check boarding gate and board your flight
Domestic flights within Vietnam
Go through this process: (6 steps)
- Enter departure hall on 2nd floor of T1 terminal
- Present air ticket and personal documents to do check-in
- Go through Security check
- Approach departure lounge and get ready to board
Connecting flights
International connecting flights:
Check-in counters are located on the 2nd floor.
- Skip the immigration process
- Go to the 3rd floor for security check for passengers and handheld luggage
- Take the procedures for international arrival passenger
Domestic connecting flight:
- Follow immigration procedures for international arrival passenger
- Go to T1 terminal, using free shuttle bu
- Check-in for domestic flight
3. Information desks
In case you need any information about the flight schedules, immigration procedures, or simply need to know where can you get a shuttle bus, you can find your answers at the information counters.
T2 terminal: there are 2 desks in the public hall on the 3rd and 1st floor. You can also contact them via a 24/7 hotline: (+844) 35 876 611.
T1 terminal: there are information counters on the 1st floor of the public hall, and another one on the connection bridge on the 2nd floor of hall A and E. They are reachable at (+844) 35 843 004.
4. Hanoi Airport food
When you have a connecting flight or a little time to kill before your departure, it’s a good idea to grab some food. Noi Bai airport has many options in both T1 and T2 terminal. The choices vary between Vietnamese cuisine and fast food international cuisine; not to mention comfortable coffee shops with a good view of the airplanes and runway. All places have 24/7 service, free wifi, and outlets to charge your phone or laptop.
Here are some airport restaurants and where to find them:
T2 terminal:
Before Security: 3rd floor – West wing: Cafe and Fastfood, Lucky Café, and Skyboss Cafe & Fastfood 1st floor and 3rd floor: Burger King, Star Cafe, Chill, and BigBowl
Departure hall 3rd floor – East wing: Fastfood & Drink, Bamboo Cafe & Fastfood, Fresh Garden, and Coffee PB’s Boutique 3rd floor: Burger King, Star Cafe, Popeyes, and Two Tigers
T1 terminal:
Before security: Ngoc Suong Restaurant (1st and 4th floor), Lucky Cafe (1st and 4th floor), Coffee-Fastfood (1st, 3rd and 4th floor), Aero cafe (1st floor), Bamboo Cafe & Fastfood (2nc floor, Hall E), Cafe & Fastfood (2nd floor, Hall E)
Departure lounge: Food and Drink (2nd floor, Hall E), Fastfood (2nd floor, Hall A, and B)
Note: After the security check, there are not many options so it’s better to grab food before you go through security
5. Bank
Unlike airports in other countries, the currency exchange in Vietnam’s airport has a good rate. Besides the currency exchange stall, Noi Bai airport is equipped with ATM machines from popular Vietnamese banks.
Where to find it?
T2 terminals: Public area
West wing: – 2 Currency exchange stalls: BIDV and Maritime Bank – 3 ATM machines: BIDV, Maritime Bank, and VP Bank
East wing: – 2 currency exchange stalls: Vietinbank and Techcombank – 3 ATM machines: Vietinbank, Techcombank, and Agribank
T1 terminal: Public area – 2 Currency exchange stalls: Vietcombank and ACB – 9 ATM machine: Citibank, ANZ, HSBC, Vietinbank, Techcombank, ACB, VIB, Sacombank, and Agribank – Kiosk banking: Vietinbank
6. Shopping
Shopping for duty-free is the best way to relax before or after a flight. Noi Bai airport has duty free and souvenirs shops. You can shop till you drop for some gifts or simply wander around just for fun to kill time.
Duty-free (keyword)
Noi Bai airport has 2 duty-free shops in both terminals called NIA Duty Free. You can expect to find clothing, beauty products, and perfumes from many luxurious brands such as Chanel, Dior, Blvgari, DKNY, Kenzo, Lancome Moschino and more. Furthermore, you can also buy Cognac, Whisky, Vodka, Gin, Rum, Wine imported from Europe and America.
Where to buy duty-free goods
T2 terminal: – Arrival lounge (1st floor) – Arrival duty free goods – Departure lounge (3rd floor) – Departure duty free goods
Souvenirs
There are souvenirs shops in each terminal. You can buy your last-minute gift for your friends or yourself; choose between goods such as fine art products, handcrafts from Vietnam, textile products, and fashion products. Keep in mind that the prices of these products are much higher in the airport. Unless you really need last-minute gifts, we advise you to buy them in the night market.
Where to find it?
T2 terminal: 2 souvenir shops in Centre area (3nd floor) T1 terminal: Departure lounge (2nd floor) – Hall A and B
7. Sim card
The SIM card and 3G data packages in South East Asia are super cheap and the registration is quick and painless. You will need internet connection to book a Grab/Uber or track the normal taxi anyway so it’s a good idea to buy data the cheap way.
The Best Telecommunication Provider
Mobile Phone, Viettel, and Vinaphone are 3 of the most popular networks in Vietnam used by most locals. It usually cost around 50,000 VND – 100,000 VND ($2.2 – $5 USD) for a SIM card with a prepaid credit of 50,000 – 200,000 VND available ($2.2 – $10 USD).
Where to buy SIM card
T2 terminal: Arrival Hall (1st Floor) – Zone A1 and A2 T1 terminal: Public Hall (1st Floor) – Zone A 218
8. Free services in the airport
Internet, wifi
You can easily access the internet with your portable devices in either T1 or T2 terminal. The connection is not too fast but it is usable. You need to look for the available network called: “NoiBai Airport Free Wi-fi.” Then, open your web browser to the login page. Finally, fill in the form or click “Access” to connect to the wifi. The wi-fi system will occasionally reset. If this happens, just re-login.
Free water
Hanoi airport has free water service in each terminal. You can look for it here: T1 terminal: departure lounges on 2nd floor, Hall A, B, E T2 terminal: before security on 3rd floor, near gate 21, 25, 32, 35
Free chargers
Each terminal has provided 10 chargers for regular phones, as well as outlets for those who want to use a laptop. Find them here:
T2 terminal: Before security (3rd floor): beside information counter. Departure lounge (2nd floor): the locations near gate 21, 22, 23, 28, 31, 32, 33, 34, 35.
T1 terminal: Before security (3rd floor): Hall A and Hall B Departure lounge (2nd floor): Hall A, B, E
9. First Aid
In case of emergency, there is a 24/7 daily first aid service in Noi Bai airport. There are 3 first aid rooms equipped with medicine and other necessary facilities. The doctors and nurses will appear within 10 minutes after your request.
Request first aid service:
- Airport attendants: should you need any help on requesting the first aid service, you can talk to your nearest airport staff.
- Medical emergency team: You can also call the medical team through the airport controlling center via this number: (+844) 35876600 – Ext: 6300.
Where to find the first aid room:
T2 terminal: Arrival Hall (1st floor) and departure lounge (3rd floor) T1 terminal: Arrival Hall A (1st floor)
10. Travel between two terminals
You can walk between the international and domestic terminals but if you’re feeling tired after the long flight, then just hop on a free shuttle bus. Every day from 6:00 AM to 1:00 AM, a shuttle bus services T1 and T2 terminal, departing every 10 – 15 minutes.
Where to catch the bus:
T2 terminal: Arrival Hall (1st floor) – column 18 (West wing) T1 terminal: Arrival Hall (1st floor) – Hall A
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