Ha Long Plaza Hotel

Please bring: 

- ID Card or Passport

- Booking Confirmation Paper by our hotel

* Small groups (1 - 5 rooms): 

- Cancellations made within 06 days prior to the date of arrival (Saturday, Sunday and holidays are not included) will incur a 100% charge for the first night.

- Cancellations made within 04 days prior to the date of arrival or absence in the date of arrival (Saturday, Sunday and holidays are not included) will incur a 100% charge. 

* Large groups (6 - 20 rooms):

- Cancellations made 17 days to 10 days prior to the date of arrival (Saturday, Sunday and holidays are not included) will incur a 50% charge for the first night. 

- Cancellations made 10 days to 16 days prior to the date of arrival (Saturday, Sunday and holidays are not included) will incur a 100% charge for the first night. 

- Cancellations made within 06 days prior to the date of arrival (Saturday, Sunday and holidays are not included) will incur a 100% charge

Booking in peak season, holidays, Tet is not allowed to cancel or change. Every change about days and number of rooms is considered as cancellation, cancellation policy will be applied. 

• - Under 08-year-old sharing room with parents:free (maximum 01 child/room) 
• - 08 - 11 year-old children free when sharing bed with parents, extra charge for breakfast: VND 200.000 (extra bed is not included) 
• - Over 12-year-old children: fee as adult 
• - Extra bed: VND 500.000 

Cancellation/changing fee in a service = hotel's cancellation/changing fee standard + transaction tackling fee 

Cancellation/changing fee standard of hotel: base on cancellation condition.

Transaction tackling fee as below: 

• - Booking service under VND 5 million: from VND 50,000 to 2% total value of the service. 
• - Booking service over VND 5 million: 1,5% total value of the service